I love this shop! The owner, Hrach, is the exact opposite of what one might expect from a high-end bike shop. He was the nicest and most helpful bike guy with whom I've ever had the pleasure to speak!... Please don't let the high end bikes fool you...this IS your good ol' neighborhood bike shop! Stop in and see them and I promise you'll agree!

Customer service at Velo is unparalleled to any other bike shop I've visited. The owner Hrach and his staff devote their time to develop a personal relationship with their customers to fully understand whatever they may need...I feel Velo Pasadena and Velo Studio are the premier bike shops in Los Angeles.

Hrach, I just wanted to say thank you for going above-and-beyond in regards to a Felt customer that came into your Velo Studio Store for service. While it is seemingly more popular to receive complaints in today's world of business, it takes a special circumstance for a individual to take time to write a letter of thanks to the company. Retailer partners like you are the reason for our continued growth and success. Thank you for representing both Felt and Velo Studio in such a high regard.